Refund policy
Last updated: August 31, 2026
Maher Motors accepts eligible returns requested within 30 calendar days after delivery. Please read the conditions below before installing, opening, or modifying an item.
Return eligibility
To qualify for a return, an item must be new, unused, uninstalled, complete, and in resalable condition, with all labels, hardware, manuals, and original manufacturer or Maher Motors packaging intact. Do not write on, tape, or place shipping labels directly on a manufacturer package.
Before sending anything back, email support@mahermotors.net with your order number, the item you want to return, and the reason. Approved returns must be shipped within 7 calendar days of authorization. Unauthorized returns may be refused or returned at the customer's expense.
Items we cannot accept
- Installed, used, altered, damaged, contaminated, or incomplete items
- Opened lubricants, fluids, chemicals, sealants, aerosols, cleaners, or other consumable service supplies
- Electrical or electronic parts that have been installed, energized, programmed, or returned with opened sealed packaging
- Special-order, custom, made-to-order, clearance, or final-sale items when identified as such before purchase
- Gift cards
For Gleitpaste and other repackaged service products, opened containers are not returnable because product purity and contamination cannot be verified after opening.
Return shipping and refunds
For a discretionary return, including an item ordered by mistake or a fitment selection made by the customer, the customer is responsible for return shipping. Use a tracked and adequately insured service. Responsibility for the return remains with the customer until it is delivered to and accepted by Maher Motors.
Original shipping and expedited-delivery charges are nonrefundable. If an order received free outbound shipping, the actual outbound shipping cost may be deducted from a discretionary-return refund. We do not charge a restocking fee for a complete, timely return that meets this policy. A return that arrives incomplete, improperly packaged, or with damaged retail packaging may be denied or, if still resaleable, may be subject to a deduction of up to 15% reflecting the loss in value.
Approved refunds are issued to the original payment method after inspection, normally within 5-7 business days after we receive the return. Your bank or payment provider may require additional processing time.
Wrong, damaged, or missing items
Inspect your order promptly. If Maher Motors sent the wrong item, or an item arrived damaged or materially different from its listing, contact us within 5 calendar days of delivery. Keep the item, shipping carton, and packing materials and include clear photos. After verification, we will provide an appropriate resolution and cover reasonable return shipping when a return is required.
Defective parts and warranties
Contact us before removing or returning a part claimed to be defective. We may request photos, vehicle information, installation details, diagnostic results, or technician documentation. Manufacturer warranties apply where stated. A warranty claim does not cover a failure caused by incorrect fitment, installation damage, misuse, modification, misdiagnosis, racing or off-road use unless expressly approved, or failure of another component.
To the fullest extent permitted by law, Maher Motors does not reimburse labor, diagnosis, towing, rental vehicles, storage, loss of use, lost income, vehicle downtime, or incidental or consequential costs. Our responsibility for an eligible claim is limited to the remedies required by applicable law and, otherwise, repair, replacement, store credit, or refund of the product price at our discretion.
Cancellations, refused shipments, and abuse
We will try to cancel or change an order if requested before fulfillment begins. Once an order has been packed, fulfilled, or handed to the carrier, the return policy applies. Orders refused at delivery or returned because of an incorrect or incomplete address will be refunded, if eligible, less outbound shipping, return shipping, carrier charges, and any loss in value.
Maher Motors may decline a return or future service in cases of fraud, policy abuse, substituted products, excessive or abnormal return activity, or chargeback misuse.
This policy does not limit any non-waivable rights you have under applicable consumer law. Questions? Email support@mahermotors.net.